Carpet, Tile, and Upholstery Cleaning
Call us at (214) 883-1713!
Frequently Asked Questions
Located in Plano, Texas, Caldwell Carpet Cleaning is your local Carpet Cleaner.
We also specialize in Tile & Grout, and Upholstery Cleaner that specializes to help you maintain your tile, carpet, and upholstery for your home or business.
We serve the North Dallas Metroplex; including Carrollton, Addison, Lewisville, Frisco, Garland, Plano, Farmers Branch, Dallas, Little Elm, Lucas, Princeton, Wylie, Melissa, Anna, McKinney, Allen, Parker, Prosper, Murphy, Richardson, Sachse, Southlake, University Park, Rowlett, and The Colony.
We offer a 100% Money Back Guarantee for our service!
We are Green! Our cleaning agents are all natural/organic!
Research shows that the air quality in the average home is worse than outside your home. The efforts you take to keep you home well insulted are the very things that trap all those contaminants in your home, and in your carpet.
Unfortunately, sprinkling scented powder and using spot cleaners do not remove the substances from your carpet. Having a carpet cleaner use hot water extraction is the best way to remove the contaminants from your carpet. More than 55% of the substances in your carpet are carried in by your feet, pets, and regular traffic.
What do I need to do to prepare for the cleaning?
To better serve you and clean your carpets, you can vacuum the preferred cleaning areas, move furniture you would like moved (we can help with this at your request), secure your pets, and to allow for faster drying time reduce the temperature in the house by 3-5 degrees.
What does your carpet manufacturer recommends?
Your carpet manufacturer recommends professional hot water extraction (also known as steam cleaning) every 12 months.
| Dusts | Food particles | Pet: |
| Bacteria | Foot powder dust | - feces |
| Blood (dried) | Fungus | - hair |
| Candle wax | Gasoline residues | - oils |
| Cardboard dust | Germs (assorted) | - urine |
| Car Exhaust | Hair | Plant decay |
| Cellulose dust | Hairspray residue | Pollens |
| Chalk dust | Hydrocarbons | Resins |
| Chemicals | Insecticides | Rhinovirus |
| Cockroach dust | Industrial Waste | Rocks, big & little |
| Concrete dust | Lice bodies | Salts |
| Cooking oil residue | Makeup residue | Seeds |
| Cotton fibers | Metal particles | Smoke, all kinds |
| Dead skin scales | Microscopic fiber | Soil |
| Dirt | Mildews | Soot |
| Dust mites | Molds | Spiders, dead |
| Dust mite Feces | Mud | Tars |
| Dust mite Carcasses | Newspaper dust and ink | Textile fibers |
| Deodorant residue | Oils - MANY kinds | Tobacco residues |
| Fleas, eggs & bodies | Paper dust | Viruses (assorted) |
| Flour dust | Pet: | Vomit |
| Fly dust | - dander | Worms (Microscopic) |
What kind of unit do you use to clean the carpets?
We perform all our our cleaning with our Professional Truck Mounted Equipment. We clean the carpets using our equipment and heat the water to produce steam to 220 degrees.
What is the difference between renting a carpet cleaner and your 'Truck Mount' system?
We perform all our our cleaning with our Professional Truck Mounted Equipment. We clean the carpets using our equipment and heat the water to produce steam to 220 degrees. A Truck Mounted system is significantly more powerful and are able to get deep into the fibers of your carpet, whereas a rental system only reaches the top portion of your carpet.
A truck mount system has more power to remove stains from your carpet.
If I have stains on my carpet, is that included in the price?
The prices include fees to remove 90-95% of all household stains. There are certain Red, Blue, and Pet/Urine Stains that require additional treatment. If your carpet has significant Red or Pet/Urine Stains, there could be an additional charge of $10-$20, depending on the size or area. Our Pricing lists all fees per room which include spot treatments (non-pet urine/red) and deodorizer. These treatments are optional to you and we will explain the difference during the consultation.
3M Scotchgard™ is a carpet protector. The best time to apply Scotchgard™ Protector is right after steam cleaning. It repels liquids, so spills can be blotted up quickly and easily.
I have Scotchgard™on all the carpets in the Caldwell home because we have a family full of kids and a dog. It keeps them protected against 'uh oh' moments between the dog and children, and sometimes even my wife's 'uh oh' moments. With the added layer of protection on the carpet, it prevents spills and their odors from seeping into the carpet fibers.
- Helps protect against both oil and water based stains
- Helps carpet fibers resist soiling
- Helps spills blot up before they become stains
- Helps stains release more easily when carpet and upholstery is cleaned
- Helps carpet and upholstery stay cleaner longer
- Effective against fruit drinks, soft drinks and frozen fruit treats
What about pet odor / stains?
Pet Stains are different than other stains. Even if you soak up your little guy or gal's accidents immediately, there are remnants that remain in the carpet/padding. Pet stains contain uric acid which also contains ammonia that get trapped deep within your carpet and further into your padding. Remember that an animals sense of smell is more acute than yours so he/she can detect areas where they've already had an accident and it will reinforce their natural instinct to continue to have accidents.
Our cleaning agents liquefy the uric acid and extract them from your carpet. This requires additional treatment and product applied to your carpet which eliminate the odor and remove the uric acid completely.
What about red stains?
Red Stains are different as well and require additional treatment and product applied to your carpet.
Per Square foot of stained carpet: $20.00
How Often should you clean your carpets?
It is recommended that your carpets be cleaned every six months. Did you know that allergens, dust mites, dirt, pet hair, mold spores and other elements can get trapped in your carpet. For some, it can cause coughing and sneezing. Carpet contain 100 times more allergens that hard floors. [source: e-healthy-homes] It is important to have those removed regularly to maintain your carpets.
Are there hidden fees? Is the price going to change when you show up?
We do not have hidden fees in our prices. The price will only go up if you want more rooms done or would like more services. Our listed price is the price you pay, with the only exception of Pet/Urine Stains and Red Stains. Our Pricing lists all fees per room which include spot treatments (non-pet urine/red) and deodorizer.
Who will be cleaning my carpets?
Caldwell Carpet Cleaning is a Family Owned and Operated business. Curtis will provide you with trained service to inform you on the status of your carpets as well as perform the work himself.
How are appointments scheduled? Or will I have to wait for hours?
We understand that your time is important. We schedule our services in local areas so that we can be as prompt as possible. We will give you a 1 - 2 hours time slot that we will arrive. We can call you when we are heading to your location if you prefer as well.
In addition, we now offer online scheduling. For scheduling purposes, when needing Stairs cleaned, please schedule an additional room with your services. For example, if you need 5 rooms and stairs, please select 6 Rooms serviced to allow for appropriate time to clean your carpets.
The arrival time for appointments is within 1 hour of scheduled time. For example, if appointments scheduled at 9am, arrival time will be between 9-10am.
How are cancellations handled?
We have a 24 hour advance cancellation policy. In the event that you need to change cancel or change your appointment, we request that it be done 24 hours in advance.
Are your carpet cleaning safe for my pets and child(ren)?
Yes, we use environmentally friendly organic / green cleaning agents that are safe for you and your family. We also do not use cleaning agents that will void your carpet warranty. Our non-toxic cleaning solution is organic / environmentally friendly so it is safe for both your baby and pets.
What types of carpets do you clean?
We are able to clean all carpets. Berber, Saxony, Texture, Velvet/Plush, Frieze, etc.
I have researched prices all day. Why are there discrepancies between companies?
We are family owned and operated. Curtis operates the business day to day, we also conduct our own marketing. We do not pay additional fees for items such as franchising costs, office space rentals, etc. We strive to bring you a quality cleaning service as well as provide reasonable pricing that is affordable. We also guarantee our service to you.
How long will it take to dry?
Drying time varies by carpet, but it usually dry 1-3 hours depending on the carpet. We can give you an estimate of drying time when we complete the job. In addition, we recommend that you keep metal furniture off damp carpet to prevent staining.
For best results, you can reduce the temperature in your house 3 to 5 degree's. The colder air extracts the moisture from your carpets faster. (As humidity in the air, causes heat to rise, colder air reduces moisture.)
So, I have a 4-Bedroom house with a large master bath and hallway, how much will it cost?
Our 4-Bedroom rate is $119.99 which includes a hallway or bath. The master bath will be an additional $10.00, plus tax.
What locations do you serve?
We serve the Northern Dallas Metropolitan area, including Addison, Allen, Anna, Carrollton, Dallas, Farmers Branch, Frisco, Garland, Lewisville, Little Elm, Lucas, McKinney, Melissa, Murphy, Parker, Plano, Princeton, Richardson, Rowlett, Sachse, Southlake, Wylie, University Park, Parker, Prosper and The Colony. If you do not see your city listed, please feel free to call us anyway, we strive to accommodate our customers.
Carpet Cleaning - Tile and Grout Cleaning - Upholstery Cleaning